Re-opening Guidelines & FAQ's
WE’RE NOW OPEN
To all our valued customers,
Following the latest government guidance, we’re so excited to announce that we’re now open. All our team and furry friends can’t wait to welcome you back!
We’ve continued our additional safety measures across the farm including limiting the number of visitors on site per day to make sure that everyone is safe. Until restrictions are fully lifted, you must book online. Please click here for more member information.
All tickets must be booked online.
Please scroll down to read our FAQ’s about your visit.
Once again, we cannot thank you enough for your continued support and for being so understanding in such a difficult year.
Keep safe and best wishes,
Ed and Sarah Sykes
Owners, Piglets Adventure Farm
How are you keeping safe?
-We’re proud holders of the Visit Britain ‘We’re Good to Go’ industry standard mark. This shows that we have passed an assessment to confirm that we are correctly following COVID-19 government guidelines.
-All visitors (including members) must purchase tickets online in advance of their visit, with details taken upon booking to ensure we can track and trace if needed. We’ll be reserving a proportion of tickets each day especially for our Annual Members. These tickets will be released every Thursday for the following Monday – Sunday dates.
-We also have staggered entry slots to ensure everyone can keep to the government social distancing requirements.
-We have placed extra hand-sanitiser & hand wash stations at the entrances, exits and at regular stops around Piglets Adventure Farm and our team will be operating an increased cleaning schedule.
-We’ll have formalised queuing and some areas of Piglets Adventure Farm may have one way systems to aid social distancing. -We have appropriate PPE and screens in place for our team to make sure they are safe.
-Our Coffee House and Entrance Retail Toilets will be closed to meet the governments social distancing requirements. The only toilet facilities open within the business will be the ones located in the centre of the park. We have a dedicated toilet attendant and park cleaner to regularly sanitise high contact areas.
-Some of our catering outlets will be closed, but our Ice Cream Parlour, Piggy Pizza Parlour & The Beach Café will be serving a selection of takeaway food and drinks.
Please follow social distancing and keep apart from other households during your visit to Piglets Adventure Farm.
Will everything be open at Piglets Adventure Farm?
During your visit there will be lots of activities to enjoy including The Beach, Farmyard Trail, Crazy Golf, Animal Barns, Barrel Train Ride and lots more! The Indoor Bale Play Baaarn and Fairy Trail will not yet be re-opening at this time but we do plan to re-open later in the year. We’re currently doing some maintenance to make the Bale Play Baaarn better than ever before, we do hope you understand.
Will I be able to just turn up on the day if I haven’t booked a ticket?
-All visitors including members must pre-book their tickets and arrival timeslot online in advance of their visit. This ensures that we can manage social distancing and the number of visitors on site.
Will I be able to arrive at Piglets Adventure Farm outside of my allocated arrival time?
-We’ve introduced arrival times so make sure that visitors are evenly spaced around Piglets Adventure Farm to make sure that visitors and staff are safe.
-It’s really important that you keep to your allocated arrival time. We won’t be able to permit entrance for any visitor, including members, who have not booked a timeslot.
How long can I stay at Piglets Adventure Farm?
-You are welcome to stay all day from the time of your allocated arrival timeslot.
If I or a member of my household have Covid-19 symptoms on the day that I have booked to visit what should I do?
-If you have any symptoms of Covid-19 it’s really important that you stay at home and don’t visit us. All tickets are non-refundable but they can be transferred to another day if you are unable to visit due to COVID-19 symptoms or isolation. If this applies to you, please contact us on firstname.lastname@example.org.
Will there be food & drinks available to purchase on site?
-Some of our catering outlets will be closed, but our Ice Cream Parlour, Piggy Pizza Parlour & The Beach Café will be serving a selection of takeaway food and drinks. We will only be accepting card payments on site and a formalised queuing system will be in place.
Can I bring a picnic?
-Picnics are allowed on site but we ask that all rubbish is taken home to prevent the possible spread of COVID-19 on site.
Do you have disabled access toilets?
-If you require an accessible toilet please let one of our team members know upon arrival.
I have a complimentary day pass, can I use it book tickets online?
-Whilst all tickets must be booked online in advance of customers visiting us, unfortunately our current system does not enable us to accept complimentary tickets online. To redeem your complimentary ticket please call our team 01904 499183 who will process your booking over the phone.